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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

How does the annual plan save me money?

When you choose the annual plan, you pay for 12 months upfront at a discounted rate, which works out cheaper than paying month by month. It's the best value option if you're committed to building long-term consistency and making your health a priority.

Can I do 1-1 coaching with MrLondon?

Yes. If you're looking for personalised support, accountability, and a coaching plan tailored specifically to you, you can apply for my 1-1 coaching programme here: https://www.mrlondon.co/form

Is the website accessible on mobile devices?

Yes. You can access the website on your phone, tablet, or computer. Once you join, you'll be able to download the ML Fitness App on your iOS or Android device and take your workouts with you wherever you go.

Can I share my screen on my TV?

Absolutely. You can cast or AirPlay your workouts from your phone or tablet to most smart TVs, making it easy to follow along on a bigger screen while you train.

What is the difference between MLF App and MrLondon's YouTube Videos?

The biggest difference is support and structure.

My YouTube videos are designed to educate, motivate, and give you free workouts and advice.


The MLF App is where real transformation happens.

Inside the app, you'll follow a structured workout plan designed to help you stay consistent, know exactly what to do each day, and stop feeling like you're starting over.


You'll also become part of a supportive community of women on the same journey, with accountability from me, my coaching team, and other members. Plus, you'll have access to live workouts, exclusive content, challenges, nutrition guidance, and everything you need in one place.


If you're ready to stop watching and start transforming, the MLF App is the next step.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the MLF Refund Policy?

At ML Fitness we stand behind everything we offer and we want you to feel confident in your investment.

If you are not completely satisfied you can request a full refund within 30 days of your purchase. Please note the following conditions.


  1. Refund requests must be submitted within 30 days of the original transaction date.

  2. Your request must include your order number and the reason for your refund.

  3. Refunds will be processed to the original payment method used at the time of purchase and may take 5 to 10 business days to appear in your account depending on your bank or card issuer.

  4. If you have already accessed digital content, coaching materials, workout programmes or had a coaching call as part of your purchase you will not be eligible for a full refund. Partial refunds may be considered at the Company's discretion.

  5. Subscription cancellations made after the billing date will take effect at the end of the current billing cycle. No refunds will be issued for unused time within that cycle.

To submit a refund request please contact us at support@mrlondon.co with your order details and we will get back to you within 2 business days.

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